Welcome to HID-e, we have over 100 years of expertise

Submit an Error

In order to support you with best possible resolution from our Technical team, we need some basic information. When you submit an error please include the following in your report. Without this information there is little we can do to help.

All error report must include:

  • The version of the product you are using
  • Platform information: OS and hardware (e.g. Windows 8.1 , Intel 64bit)
  • Any relevant error messages
  • Any output that may be helpful

Including the above information will help the CRAI Technical team to precisely identify the problem and provide you with the guidance you need.

All error reports should be sent to [email protected]

HID-e: Your trusted partner for all project management needs